When Information Isn't Enough | Shiloh A. Williams, PhD, RN, NPD-BC, CNE | TEDxSanDiegoSalon

Healthcare can give patients the right information and still fall short when it matters most. In this TEDxSanDiegoSalon talk, nurse researcher and mother Dr. Shiloh A. Williams draws on her experience at her son's ICU bedside to examine the gap between receiving health information and truly understanding it. The talk argues that understanding is central to patient care. Dr. Williams is an Assistant Professor of Nursing and co-director of the SDSU Imperial Valley RISE Center, and her work focuses on health literacy and communication between healthcare professionals and patients.

• Why receiving health information does not guarantee that patients can use it
• A nurse researcher's perspective, shaped by a parent's experience at an ICU bedside
• The role of understanding in patient care and health outcomes
• Health literacy and communication between clinicians and patients

What happens when healthcare gives patients all the right information but they still can’t use it when it matters most? Drawing from her experience as both a nurse researcher and a mother at her son’s ICU bedside, Dr. Shiloh Williams explores the critical gap between receiving health information and truly understanding it, and why understanding is critical in patient care. #healthcommunication https://pivotalempathy.com/ #Understandingishealthcare #PatientEngagement #Communication #Health #TEDxSanDiego #TEDx #Nurse #Research #Parent #Health Literacy Researcher #Nurse Educator#SDSU #moorescancercenter Dr. Shiloh A. Williams is a nurse educator, researcher, and health equity advocate whose work focuses on transforming how healthcare professionals communicate with patients. As an Assistant Professor of Nursing and co-director of the SDSU Imperial Valley RISE Center, she leads initiatives that address health literacy, chronic disease management, and care delivery in underserved communities. Her perspective is shaped not only by years in trauma and emergency care, but by a deeply personal experience as a mother navigating the healthcare system from the other side of the bedside. Through her work, she challenges the assumption that access to care is enough and argues that understanding is the true foundation of better health outcomes. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx