How to connect in an uncertain world | Radhika Shapoorjee | TEDxKCT

Trust, empathy and dialogue as the basis for connection in an uncertain world. Radhika Shapoorjee, founder and CEO of Mediation Mantras, draws on her work in communication, mediation and conflict resolution to examine how trust is built through everyday interactions and tested by misunderstanding. The talk considers how human connection supports meaningful relationships and resilient communities as complexity and constant change increase. It was given at an independently organized TEDx event.

• How trust is built through everyday interactions
• How misunderstanding challenges trust
• The role of empathy and dialogue in strengthening relationships
• Human connection and resilient communities

What enables trust to survive in a world marked by uncertainty, complexity, and constant change? Drawing from her experiences in communication, mediation, and conflict resolution, Radhika Shapoorjee explores how trust is built through everyday interactions, challenged by misunderstanding, and strengthened through empathy and dialogue. This talk reflects on the role of human connection in creating meaningful relationships and resilient communities in an increasingly unpredictable world. Radhika Shapoorjee is the Founder and CEO of Mediation Mantras, with over 30 years of experience in advertising, public relations, and mediation. An accredited International Mediator from SIMI and a specialist with SIMC, she focuses on workplace conflict resolution and communication. She has advised CEOs, governments, legal experts, and political leaders, managing crises across sectors including employee conflicts, media issues, and organizational challenges. She was Founder President of Hill+Knowlton Strategies, South Asia, leading 150+ employees, and played a key role in its merger and growth. Earlier, she was Chief of Strategic Planning at Genesis Burson-Mastellar and Client Servicing Director at FCB Ulka. Through Mediation Mantras, she promotes mediation as a life skill and has resolved high-level leadership conflicts. She has trained professionals across sectors, taught at MNLU, is an Aspen Fellow, board member at CanSupport, and a jury member for global awards including Cannes. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx