Comment se connecter dans un monde incertain | Radhika Shapoorjee | TEDxKCT

Comment la confiance peut-elle résister dans un monde marqué par l'incertitude, la complexité et le changement constant ? Radhika Shapoorjee, fondatrice et PDG de Mediation Mantras, s'appuie sur son expérience en communication, médiation et résolution de conflits. Elle montre comment la confiance se construit dans les échanges quotidiens, est mise à l'épreuve par les malentendus et se renforce grâce à l'empathie et au dialogue. L'intervention a été donnée lors d'un événement TEDx organisé de manière indépendante.

• La confiance se construit dans les échanges quotidiens
• Les malentendus mettent la confiance à l'épreuve
• L'empathie et le dialogue renforcent les relations

What enables trust to survive in a world marked by uncertainty, complexity, and constant change? Drawing from her experiences in communication, mediation, and conflict resolution, Radhika Shapoorjee explores how trust is built through everyday interactions, challenged by misunderstanding, and strengthened through empathy and dialogue. This talk reflects on the role of human connection in creating meaningful relationships and resilient communities in an increasingly unpredictable world. Radhika Shapoorjee is the Founder and CEO of Mediation Mantras, with over 30 years of experience in advertising, public relations, and mediation. An accredited International Mediator from SIMI and a specialist with SIMC, she focuses on workplace conflict resolution and communication. She has advised CEOs, governments, legal experts, and political leaders, managing crises across sectors including employee conflicts, media issues, and organizational challenges. She was Founder President of Hill+Knowlton Strategies, South Asia, leading 150+ employees, and played a key role in its merger and growth. Earlier, she was Chief of Strategic Planning at Genesis Burson-Mastellar and Client Servicing Director at FCB Ulka. Through Mediation Mantras, she promotes mediation as a life skill and has resolved high-level leadership conflicts. She has trained professionals across sectors, taught at MNLU, is an Aspen Fellow, board member at CanSupport, and a jury member for global awards including Cannes. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx