The Art of Making Mistakes | Mukesh Jain | TEDxBocconiUMumbai

Mukesh Jain, Executive Vice President and CTO of Capgemini, talks about why innovation and mistakes are closely linked. Drawing on three decades of building products, he shares examples from Microsoft, Hotmail and Jio where small errors weakened major products. The talk outlines a framework for building systems that tolerate failure so that fear of getting things wrong does not stop innovation.

• Why innovation and mistakes are inseparable
• Examples of small errors affecting products at Microsoft, Hotmail and Jio
• A framework for building failure-tolerant systems
• Keeping fear of failure from blocking innovation

Mukesh Jain is the Executive Vice President and CTO of Capgemini. In his talk, Mukesh draws on three decades of building products used by billions to show that innovation and mistakes are inseparable. He shares real stories from Microsoft, Hotmail and Jio on how small errors quietly sank even the biggest products and reveals a powerful framework for building failure proof systems, so innovation never gets killed by fear of getting it wrong. Mukesh Jain is the Executive Vice President and Chief Technology Officer at Capgemini, leading global initiatives in AI, data, and digital transformation. With over three decades of experience, he has also held leadership roles at Microsoft, Reliance Jio, NICE, and VFS Global. His work explores how technology can reshape businesses and everyday life. His perspective on innovation, leadership, and responsible AI would encourage audiences to rethink the role of technology and make for a thought-provoking conversation. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx