システムが最初に失敗する人々 | Jackie Chambers de Freitas | TEDxBuckheadAve

30年前、Jackie Chambers de Freitasは最初のサーバールームに入り、そこで唯一の黒人女性でした。技術リーダーとしてのキャリアを踏まえ、彼女はシステムが最初に機能しない人々は無視すべき例外ではなく、何がうまくいっていないかを最も正確に示す情報源になり得ると論じています。講演では、周縁からの視点が全員のためのより良いシステムづくりにどう役立つかを探ります。彼女はSalesforceでAI提供・変革担当の副社長を務めています。

• システムが最初に失敗する人々が何を示すのか
• 技術リーダーシップとAI提供の経験
• 周縁からの視点がより良いシステムに役立つ理由

Thirty years ago, Jackie Chambers de Freitas walked into her first server room and counted. She was the only Black woman there. That experience gave her a perspective she would spend decades learning to understand. Drawing on her career in technology leadership, Jackie challenges a common assumption: the people a system fails first aren't exceptions to dismiss. They may be the most accurate source of information about what isn't working. She reveals why the view from the edge can help us build better systems for everyone. Jackie Chambers de Freitas is VP of AI Delivery & Transformation at Salesforce, where she leads initiatives that turn artificial intelligence into measurable business value. With more than 30 years of experience, she has helped global organizations accelerate innovation, improve efficiency, and drive business results. She spoke at RenderATL 2026 on moving AI beyond prototypes into real-world impact. A British woman with Jamaican roots and an HBCU alumna, Jackie is passionate about expanding access and opportunity for underrepresented talent. She champions women in technology, mentors emerging leaders, and advocates for purposeful leadership and well-being. She serves on the board of New Voices for Reproductive Justice and was inducted as an Honorary Member of Sigma Gamma Rho Sorority, Inc. in 2024. Her leadership philosophy centers on clarity, inclusion, and creating opportunities for others to succeed. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx